Thank you so much! We're convinced that the timely resolution and favorable outcome had a lot to do with you being involved, because we didn't get the impression that our prospects looked too promising! Troubleshooting is where a pro really shines, and we're grateful to be the beneficiaries of your expertise!
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Oh my gosh [our Europe trip] was amazing!! Truly the best experience I can think of!! Thank you so much for your help I couldn't have done it without you!!! I have been swamped and haven’t even gotten to talk much about how wonderful it was, but truly amazing indeed!