Skip Navigation

Service Centres

Want the best service? You’ve come to the right place.

At Travelocity Business, we’re deeply invested in creating great service for our customers. We’re not just a technology company building a booking tool, we’re an innovative travel management company developing the next generation of Client Relation technology.

Service that goes the extra mile

We know providing business travellers quick, accurate and friendly service around the clock makes the difference. How do we do it?

It's our experience, if treated like a VIP, travelers are more inclined to follow the company's travel programme — offline and online.

Traveller assistance

The T-BIZSM Service Centre can handle a full range of enquiries, including assistance with:

  • Domestic and international bookings for air, car and hotel
  • Changes to existing reservations
  • Questions about online booking
  • Travel booked by travel arrangers and planners
  • Management of traveller preferences and profiles
  • Choosing in-policy preferences

Specific needs:

  • Group and meeting travel
  • Global itinerary planning
  • Multi-destination trips
  • International Rate Desk - handles international tariffs and low fares for complex itineraries

VIP services and more

Some may say not all travellers are created equal. But at Travelocity Business, we treat every client like a VIP. And yet you still can offer high-end services and unique bonuses to meet the needs of your executive travellers.

The T-BIZSM portfolio of executive and VIP services includes:

  • VIP accommodations
  • Concierge services —
    (theatre/museum/concert tickets, dinner reservations, sightseeing tours, sporting events, spa services and more)
  • Hotel and car upgrades
  • International travel document management
  • Dedicated phone number
  • Traveller preferences visible to call centre agents during call

New and/or existing reservations:

  • Upgrade requests
  • Seat clearance and seat recheck
  • Special needs requests
  • Road Show tours
  • Airport shuttles, limousine and town car rides

And to ensure every traveller at your company gets the great service they deserve, Travelocity Business can provide a dedicated toll-free telephone number, complete with customised greetings and call reporting.

Want to learn more?

We're happy to help you further evaluate your company's specific needs. You can contact us by phone at 44(0).870.GET.TBIZ (438 8240), or you can request more information via an online form.