Princess makes every effort to accommodate guests with disabilities. Guests can ensure a successful trip by working with them in advance. Guests or their travel agents should notify Princess of wheelchair usage, special needs, and/or service animals before the voyage. Notices and requests must be made in writing and faxed to the Princess Access office at 661-284-4408 at least 30 days prior to sailing. For answers to any questions about the program, please call the Princess Access office at 661-284-4521.
All Princess ships have wheelchair-accessible staterooms, but it is highly recommended that guests bring collapsible wheelchairs, as the widths of the stateroom doors vary. Guests may bring their own, or they can pre-reserve a wheelchair and have it and other medical equipment delivered to the ship by contacting Special Needs at Sea at 800-513-4515 (outside the US 954-585-0575), or by visiting Special Needs at Sea's website (http://www.specialneedsatsea.com/). Alternatively, guests may contact CareVacations at 877-478-7827 or cruiseshipassist.com. Some areas on some ships are not wheelchair accessible.
Passengers utilizing mobility devices with batteries are advised that the batteries must be a dry cell type, and must be stored and recharged in the stateroom. Mobility devices of any kind, like any other items, may not be left outside the stateroom. Because of staffing limitations, it is recommended that guests travel with a companion who is physically able to assist them both onboard and onshore.
Travelers with disabilities should check in with the onboard Tour Office to ensure all shore excursions can accommodate them. Not all port facilities are accessible for those using mobility devices. Ports may be accessed by a variety of methods including a ramped gangway, a series of steps or by tender. In some cases, you may be able to access the tender, but the shoreside facility will not be accessible. Many ports of call use a mechanism known as a