Your guide to luxury tours and travel

Frequently Asked Questions

Our commitment is to be as responsive to your needs as is possible. Our travel experts stand behind their recommendations. If something goes wrong, we're here for you. We are not a call center: At TravelStore your vacation is the personal responsibility of one of our professional travel experts from start to finish, and this responsibility is taken seriously.  Our management team is also available should you need to speak to them regarding a problem.

We work with our hand-picked travel companies around the world that are the best at what they do and which, from our experience, deliver the best value to our customers. Our decisions are always based on providing you the best experience that meets your requirements. Should something go wrong, we rely on them to "jump" when we need them to. After all, if you’re not satisfied, we lose credibility. This is a far greater loss to us than any short-term financial gain.

Our travel experts are full-time professionals passionate about travel. Many have achieved the highest professional accreditation – as Certified Travel Counselors (CTC’s) or Master or Accredited Cruise Counselors (MCC’s, ACC’s). A few have been recognized as top in their class by Travel + Leisure and Conde Nast Traveler. Our Master Travel Planners have been in the business well over ten years, and serve a discerning and sophisticated clientele who require high-quality vacations. Our Travel Planners have been in business at least five years, and are expert in handling most travel products such as cruises, packages and tours. Our strong company culture and camaraderie also results in our networking with each other.

For most tours and cruises, we typically do not charge planning fees. Many travelers require customized or specialized travel arrangements. For customized travel we have a plan-to-go fee. This fee is applied toward the cost of your travel arrangements made in your behalf. Should you decide not to book with us, this fee is non-refundable and covers some of our time for our expertise in planning, researching and providing you a proposal. Where a plan-to-go fee applies, we are confident you’ll get back more than the fee amount in the value we can provide. The travel expert you work with can advise you accordingly.

The excellence of a trip is subjective rather than objective; it is what best fulfills the traveler's desires and needs. That requires tailoring trips that meet each individual's preferences and needs. An online booking site, by its nature, is focused on optimizing sales and minimizing personal interaction, rather than focusing on personalized service to best enrich the experience for the traveler. Even with something as simple as booking a hotel, we can provide valuable amenities not readily included online. Tailoring a custom experience -- and making the best choices -- is far more complex than online travel shopping provides. The more complex the trip, the more that's true. A  professional travel consultant will have access to options you may not readily find online, guide your choice based on your personal requirements, and be your advocate during and after your trip, as needed. 

Travel Essentials

A helpful packing list and reminders before you go.

Enlightened travelers recognize the need to cover the investment they make in their travel plans by purchasing travel insurance coverage. Find the best coverage that's right for you.

Enjoy our quarterly digital magazine, featuring unique travel content, videos and more. Click here for an index of available content.

Pocket Travel Consultant is our free app for Apple and Android devices to help you plan your trips and provide 24/7 access while you travel internationally. Includes information on accommodations, dining, history, entertainment, fun facts and maps for over 350 cities. Request the app here, or ask your TravelStore agent.

Tripit organizes your travel plans and trip details in one place, and personalizes your itineraries by adding maps, directions, travel notes, weather, dining reservations, city guides and more. You can print, access and share your travel plans online, from a mobile device or in your personal calendar.

When traveling outside of the United States, US citizens must be in possession of a passport valid for at least six months beyond their return to the US. Passports issued for adults are valid for ten years (five years for children). For more information, visit travel.state.gov or call the National Passport Center toll free at (888) 874-7793.

In addition to a passport, some countries require US citizens to obtain a visa. Here you’ll find up-to-date information and assistance with processing visa applications.

Staying healthy is a top priority for enjoying your international travels. This means ensuring you have up-to-date vaccinations and know-how to remain healthy while seeing the world. The Center for Disease Control is a go-to source for travel health.

The State Department issues travel warnings recommending Americans avoid, or consider the risk of, travel to a country when conditions make it dangerous or unstable, or when the U.S. Government's ability to assist American citizens is constrained. For more information, visit the State Department’s website.

AwardWallet keeps track of your reward programs such as  frequent flyer miles, hotel and credit card points. You can join for free, add your rewards programs and let AwardWallet track and monitor your rewards and itineraries. You will even receive notifications when your balances change and before points expire.

It pays to think ahead when traveling overseas, and having some local currency on hand when you arrive. Visit www.ezforex.com for information on exchange rates and acquiring foreign currency in advance of your departure.

Additional Resources

TravelStore is pleased to offer Travel Gift Certificates, allowing you to give what may well be the most memorable and cherished gift possible, the joy and personal enrichment travel provides. This gift is flexible and unique -- applicable to any travel purchase the recipient chooses to make with TravelStore -- and will be cherished long after most other gifts are forgotten or have lost their value.

Whether to celebrate a special occasion, birthday, romance, or just because, consider the gift of travel to mark the occasion.  (Minimum purchase amount is $250.)