Client Service Managers
Personalized Business Oversight
The value of our service
Our Client Service Managers are your point of contact and the cornerstone of our personalized service to our corporate clients. They provide sound advice and strategies to help manage your corporate spend with comprehensive analytics on air, hotel, and ground transport, with VIP personal service and attention to detail on all corporate programs and implementations.
Your dedicated travel expert will coordinate each aspect for your organization’s travel plan including:
►maintaining a secure database,
►ensuring policy enforcement,
►evaluating reservations for cost savings analysis,
►proactively suggest alternatives during delays.
Your TravelStore Client Services Manager partners with you to address any possible concerns you may have, and ensures a more seamless operation when it comes to facilitating your travel needs, making sure they are met in the best way possible.
Our Client Services Managers
Sonja joined TravelStore in 2012 and has been in the travel industry for over 20 years. As Director of Client Services, she oversees a team of professionals dedicated to assisting corporate and business travelers optimize their time and effectiveness while on the road.
Sonja started her career at American Airlines where she excelled in a variety of roles in Sales, Operational Training, and then Outside Sales to the corporate and entertainment worlds.
She enjoys golf, travel, cruising, handbags and airports and has visited 24 countries on 3 continents.
Tracy joined the TravelStore in 2014 as an Onsite Travel Consultant for Oakley, Inc. where she coordinated both international and domestic travel for employees and Oakley sponsored athletes. In 2016, she was promoted to Client Services Manager.
Tracy brought over 20 years of experience with her to TravelStore; from Travel Agent to Director of Travel. From Non-Profit Organizations to major corporations, Tracy has done it all in the travel industry!
Tracy also served our country in the United States Marine Corp, where she specialized in Embarkation Training and supporting the Division General Headquarters.
Natalie Etcher joined TravelStore in 2016, where she began her journey in our Leisure Group Sales Department. Prior to joining TravelStore, Natalie worked with Princess Cruises in their Entertainment Department, negotiating and scheduling talent bookings while measuring the effectiveness of entertainers.
Prior to working with Princess Cruises, Natalie attended California State University at Northridge where she obtained her Bachelor of Arts Degree in Liberal Studies with a minor in Recreation Tourism Management; then continued to earn her Master of Science Degree in Recreation Tourism Management.
David joined TravelStore in 2004 and has been in the travel industry for over 30 years. His career began at Ask Mr. Foster as a Vacation Travel Specialist and was soon managing a store for Carlson Wagonlit Travel. After moving to Patterson Travel, he switched career paths to become a Corporate Travel Specialist where he soon became manager of their corporate department.
David has been in corporate travel now for over 20 years and is the principal Client Account Manager for our State of California account.
Lily began her career in the travel industry in 2000, and joined the TravelStore family in 2011, working on the Leisure side of the company.
Lily joined Client Services in 2019 as a Client Service Associate, and currently is a Client Services Manager handling several corporate accounts. Lily’s background has always revolved around customer service and sales.
Lily enjoys beach days, family gatherings, and going to amusement parks with her family.
Janet joined the TravelStore corporate travel team in November of 2014 as a Client Service Associate supporting the Client Services Manager team. Some duties included the assisting of new account implementations, establishing hotel RFP’s, working closely with hotels in securing rate codes and getting confirmed rates loaded for client viewing, and also assembling client reports. In August of 2019 Janet was promoted to Client Services Manager. Janet now manages accounts in Los Angeles and Orange County.
Previous to joining TravelStore, Janet worked in the travel industry for more than 30 years handling international and domestic corporate travel. Janet held a position on-site at Suzuki Motor Corporation for 9 years and was one of two dedicated travel consultants for Pacific Life Insurance booking their C-Level executives for 5 years.
In her free time Janet enjoys biking and traveling with her husband, attending Angel, Ducks and Lakers games as well as Nascar races.
“What a difference great customer service makes! I worked for both Delta and United airlines, and well trained in customer service. Recently, you genuinely exhibited Great Customer Service that went above and beyond. Kudos to your employees! It was greatly appreciated and deserves recognition.”
Kimberly B., San Diego, CA
“There’s a group of us here and we LOVE TravelStore. We have not had this kind of service from an agency before. It’s an awesome job everyone over there does.”
“Your perseverance and willingness to go that one step further was well beyond the norm. I know it took quite a while to accomplish this. It’s good to know that there are people who will go that ‘extra mile.’ Again, thank you.”
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