Risk Management

Comprehensive Duty of Care and Emergency Management Solutions

Travel Risk Management - Traveler Security While on the Road

SafeToGo is our premium travel risk management and duty of care application giving TravelStore the ability to track and locate travelers in real time, instantly assessing any potential travel or safety risk.

The SafeToGo dashboard delivers a truly worry-free travel experience to your travelers worldwide by proactively providing alerts on travelers’ mobile devices. In addition, those alerts appear on a world map directly accessible by both you and your Client Services Manager, helping travelers avoid risks before they occur and enabling our clients to implement effective travel security programs.

How It Works

Reservation data is captured during booking and stores it separately on secure data centers so that information remains independent of any Global Distribution System accessibility issues.

Travel managers or other authorized personnel can then generate reports of traveler locations, flights and reservation data. Pre-travel reports can include:

Airline reservation detail and summary

Car reservation detail and summary

Hotel reservation city and property

Passengers traveling together on the same flight or on a particular flight

Arrival and departure information

Traveler map location in both detail and summary forms.

SafeToGo Features include:

Travel Alerts

Providing e-mail notifications for travel safety and disruptions, natural and environmental, strikes and unrest, conflict and terrorism, health and medical, and more.

Flight Monitoring

Flight delays and cancellations, as well as gate changes are tracked. Travel alerts and flight updates are emailed to travel arranger, booking agent, traveler and any other relevant parties.

Traveler Tracking

Monitors itinerary tracking (flight/hotel segments), Geolocation (GPS) tracking, and provides SMS messaging by individual or groups and corporate client dashboard access.

Risk Map

Provides a visual representation in map view of country risk level assessments and recommendations.

Reporting

Offers the ability to export map data by date, country, region, airline, company, airport and more to ensure you have detailed information at your fingertips should an unexpected situation arise.

Mobile App

Features include travel alerts pertinent to the traveler's itinerary, flight updates, destination based content such as maps, new and weather, and pre-trip advisories available offline.

Emergency Response Plan

TravelStore operates one of the largest corporate reservation facilities in California. In the event of an emergency we provide uninterrupted, 24-hour service for all of our travelers. This disaster recovery plan is in place in all of our reservation centers. Specific disaster-related concerns and our resolution process include:

Client Notification

Standard procedures notify our clients about emergency and crisis situations. Plans are tested and updated quarterly to ensure the best operational support for clients and their traveling employees.

GDS Outages

If a national GDS outage occurs, we can easily transfer bookings to another GDS. For on-site offices, we provide full back-up support through one of our branch offices via call transfer to a pre-established telephone number.

MIS Outages

We maintain a detailed disaster recovery plan for our back-office system which transfers information to back-up facilities. The back-up facility sustains the integrity of all information in the even of a serious operational disruption such that TravelStore is able to return to full capacity within 24 hours of a central site outage.

Phone Outages

Our advanced telephone systems provide call overflow and inter-flow coverage between branch offices and on-site locations in times of peak call activity or emergencies. Nationwide interconnections between our reservation offices ensure critical calls will not be blocked at any time, providing uninterrupted service. Continual monitoring of our network ensures rapid identification of problems and quick service recovery.

Airline Disaster Assistance

When a flight disaster occurs, the airline freezes reservation records for that flight in the GDS. TravelStore immediately uses our back-office system to query our database for all ticketed reservations on that flight. Within approximately 30 minutes, we have a complete listing of all TravelStore travelers with reservations for that particular flight and we immediately alert the appropriate TravelStore operations manager, who in turn contacts management for any affected clients.

Emergency and Incident Response Plan

To more fully prepare our clients for worldwide events, TravelStore publishes and/or sends high-risk security communications and updates to travelers as requested. We routinely notify travelers traveling to high-risk locations of government warnings and security levels.

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