To Our TravelStore Clients,
The impact the COVID-19 Coronavirus is enough to create anxiety for even the most experienced traveler. TravelStore is committed to helping you navigate the ever-changing dynamics of travel during this uncertain time and will utilize our experience and resources to advocate in your best interest.
Our number one priority is your safety and peace-of-mind, as well as the safety of our employees and independent contractors. We have moved all of our staff company-wide to a work-from-home environment, and we were able to accomplish this without interrupting service. We are slowly moving back to our offices as conditions and CDC guidelines allow.
Whether from home or from the office, we are completely operational and staff are working our normal business hours to ensure that our service levels to our valued clients remain unchanged, regardless of whether your travel is immediate or in the future, we are here for you. You can still reach your travel consultant as before.
Information for travelers
We fully understand the stress travelers have about cancellations, changes, refunds and future travel plans. We are using our close connections and all possible resources to address each situation as it unfolds. This includes:
► Continual monitoring of information from authorities including the World Health Organization (WHO), the Centers for Disease Control (CDC) and the US State Department.
► Generating departure reports for our travel advisors to assist them proactively with recommendations, changes, cancellations, refunds and re-accommodations.
► Monitoring daily updates from our partners at BCD, Signature Travel Network, Airlines, Cruises, Tour Companies and Ground Operators around the world to ensure we have the most accurate and up-to-date information regarding the current travel situation.
► TravelStore's Leadership Team is working together with our travel partners to advocate for maximum flexibility where cancellations and/or penalties are an issue to ensure our clients have the best possible outcome.
Many countries have specific entry requirements for travel, we are continually monitoring these and proactively reaching out to affected travelers when possible; however, a central list of each country's requirements is available from our partner, International SOS or the Department of State travel website.
Coronavirus change and cancellations policies for major international airlines can be found in this Forbes article (that is updated periodically): https://www.forbes.com/sites/advisor/2020/03/26/master-list-of-all-major-international-airline-coronavirus-change-and-cancellation-policies/#59b4b4ba3a59
Many travel vendors have created more flexible travel terms for destinations where significant spread of the virus has been reported. These flexible policies may allow for the waiving of fees for changes or cancelation of travel, of course this would be subject to specific terms and conditions.
We encourage you to contact us with any questions, or to check the specific vendors' website to determine potential impacts to your travel. These flexible polices are typically fluid to accommodate the ever-changing conditions or developments. In cases where a vendor has not updated their polices or if the change to the booking is outside of the requirements, then the original terms and conditions of the booking will apply, including applicable change or cancelation fees.
Your TravelStore team is monumentally grateful for your loyalty, support and understanding as we assist you in this continually changing environment. We are saddened by both the effect on those directly touched by this virus as well as the unprecedented impact it has had on travel.
We share your passion, whether to explore our wonderful world or the value of doing business face-to-face, and remain hopeful that this situation will resolve itself quickly so that we can all continue our adventures around the world. Until then, we remain committed to supporting your travel needs and assist with whatever you may need.