A Non-Profit Organization

A Case Study

A West Coast-based non-profit organization with about 300 worldwide travelers and an annual travel spend in excess of $3.5 million. The organization switched to TravelStore as its TMC in 2017.

Company Facts

1,300

Employees

$3.5 million

Annual Travel Budget

300

No. of Travelers

The challenge:

This non-profit organization was paying high markups and significant service fees. In spite of these higher costs associated with their travel spend, the customer service was not up to their expectations as well.

Addressing customer service issues seemed to be an inconvenience. As a result of pricing issues and poor customer service, the organization’s travelers were going to outside channels which impacted the organization’s ability to properly monitor costs and manage their travel expenses in the most efficient manner. The RFP process resulted in their selecting TravelStore as their new TMC in 2017.

TravelStore’s service fees were significantly less, and TravelStore was proactive in negotiating air and hotel agreements, the result of which was the organization found air pricing and hotel rates, along with TravelStore’s own contracted hotel rates, lower than they had been paying, resulting in significant savings.

In addition, TravelStore’s employee-owned culture supported the organization’s need when it came to problem solving: whether our Travel Consultants, Operations Managers or Client Service Managers, everyone is there to support the needs of the client, and be transparent, responsible and accountable should occasional errors occur.

“Whether it’s our Client Services Manager, Agent, Client Services Director, Sales, IT, etc.– anyone in the company is always willing to help! Attending various conferences and learning so much, I brought back what I learned and everyone knew what I was talking about but, more importantly, they helped with applying the resources to my program when needed.”
–Travel Administrator

“With the collaboration and guidance of Natalie, our [TravelStore] Client Services Manager, we coordinated procedures and efficiencies such as negotiated savings, various reporting, unused ticket management, as well as visual metrics was vital not only for me but Senior Management.”
–Travel and Corporate Card Management

TravelStore's Solutions

Managing Travel Spend

TravelStore negotiated air contracts and hotel contracts that benefit clients with more competitive pricing and lower fees.

Client Service Manager

The personalized attention provided by TravelStores Client Services Manager is as important complement to partnering with our clients to address any concerns open and honestly.

Reporting Tools

TravelStore helps companies and organizations manage their travel spend efficiently and effectively and keeping on track to ensure savings are realized.

Solutions in Practice

As an employee-owned company, all our staff are personally invested in TravelStore’s success and realize that our success occurs only when we proactively serve our client’s needs and focus on their success when it comes to fulfilling their travel needs.
The cost to provide excellent service is usually not much higher than providing poor service. The difference is often transparency and attention to detail, as well as in finding efficiencies that don’t compromise on meeting the needs of the client.
As one of the largest TMCs headquartered on the West Coast, and one of the larger TMCs in the nation, TravelStore represents sizable volume of business to our airline and hotel partners. We have the leverage required to negotiate competitive agreements. Our BCD and Signature hotel rates also provide us added amenities and benefits to thousands of hotels worldwide.

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