'At Your Service' -- Stress-Free Vacation Assurance

The most important element in working with you is your TRUST. As an employee-owned company, each of us is personally invested in doing the best for our clients. Before planning your trip, we offer a complimentary consultation so you can get to know the TravelStore Expert you will be working with, how we might best meet your travel needs, and if we are a good fit for you.

Planning a trip properly is quite involved and time intense -- there are many moving parts and details. It requires expertise and research to provide you with the right recommendations based on your preferences and needs, to cross all the “t’s” and dot all the “i’s,” and to continue to monitor conditions and changes up to and throughout the trip. 

With TravelStore's ‘At Your Service’ Assurance, you‘ll be working with a professional Travel Advisor -- your personal travel concierge -- who provides you with advice and insight, care and support, protection and peace of mind. They will save you considerable time and provide you more value and a seamless experience.  Your personal Trip Designer is your dedicated advocate before, during and after the trip.  You can also stay connected when on the road with our Pocket Travel trip app.

To best meet the needs of all travelers, TravelStore offers four service plans. After reviewing your trip needs, and based on your trip requirements and trip length, your Trip Designer will advise the program best suited for you:

  ► Our Assurance Program
This program is for travelers who may not need our all-inclusive consultation services. If you already know what you want, do not require customized trip planning services, and would like access to some of our amenities and personalized service. It is perfect for simpler packaged vacations, hotel getaways, escorted tours and cruise vacations. 

Review our Vacation Assurance plan

   Our Assurance PLUS Program
This program is for travelers who need impeccable service for a fully custom-designed trip. Our PLUS program is ideal if you plan on visiting multiple destinations, especially internationally, and want access to all our services and amenities and the peace of mind of having a travel pro on your side if something should go wrong.  
Review our Vacation Assurance PLUS plan

   Our Group Assurance Program
Traveling as part of a group is especially rewarding, and it requires a lot of details. This program provides our all-inclusive services if you are planning a trip with 10 or more travelers, and require the services of a pro to handle all the details, from contract negotiations to special services, for family vacations, destination weddings, corporate incentives or other groups. 

   Our 'At Your Service’ Annual Plan
Many of our clients enjoy a special relationship with their TravelStore advisor and may often take two or more trips each year. If you prefer, we offer an annual retainer plan that covers all our services. Consult your Travel Advisor for details.


‘At Your Service’ Flight Assurance

TravelStore's tools enable us to provide travelers with the best available airfare that serves your needs at time of purchase. There are various types of airline tickets, and today more than ever, it is important to understand each airline's rules and requirements. Keep in mind the least expensive tickets are non-refundable and have significant restrictions. In addition to arranging your air ticketing, our expertise includes suggesting better routings and reviewing your flight options. Once made, we will update and rebook you in the event of schedule changes required as a result of weather or other emergencies, so you don't have to stay on hold with the airlines. Review our Flight Assurance program.


Traveling Safe

While TravelStore's advisors are always willing to share their guidance and opinion, each traveler has to make their own decision, whether to travel or not on any particular trip, based on their personal comfort level. Terms & Conditions apply to every trip, and it is important you are aware of these, as well as what penalties may come into play if you need to change or cancel arrangements. Review our Terms & Conditions.

Health and safety protocols are all the more important today than they used to be. It is important to have travel insurance. While this doesn't cover all eventualities that may lead to cancelling a trip, travel insurance does provide significant added layers of protection should there be a need for it. Our advisors will always offer you travel insurance. There are various options available that we can review with you.

Travel advisors are not licensed insurance agents. While we can present the benefits of travel insurance, for specific questions about coverage we are required to refer you to the supplier of coverage. Each year we have a number of clients that have the need to file travel insurance claims. While an extra cost, we hope you agree your investment in your vacation is too valuable to risk. If you do not accept it, you are waiving this important protection.

If you have questions about our procedures, please contact your travel expert for clarification. We also invite you to check out our customer reviews. TravelStore is a Premium Member of ASTA (American Society of Travel Advisors), and CLIA (Cruise Line International Association). Our registered California Seller of Travel number is CST#2002736-10.

To plan your next trip with our experts, call us or send us your trip request and we will get in touch with you.