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Located on the second floor in The Commons (above Lemonade), our Pasadena travel agency is convenient for our Pasadena, San Marino, Glendale, and Altadena clients. Parking is available behind the building. (See more below in the FAQs section.)
Our Pasadena travel agency was originally founded in August 1945, to provide professional travel services for the leisure traveler. Since then, we have had only four owners and low staff turnover because our focus has stayed the same: to provide top-notch service and create long term relationships with travelers and travel providers. Our belief is that a professional travel agency is your best advocate in negotiating the ever-changing world of travel. Read more about us, see our other locations. or learn more about how we work.>>
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Our Travel Experts are available to help plan your next vacation. Reach out to one of our Pasadena travel experts, or you can submit your travel request online.
Catherine Addé, CTC
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PASADENA TRAVEL AGENCY FAQS
Is parking available near the office?
If you park in the three-story parking lot off Shoppers Lane, the one with "The Commons" sign above the entrance, we can validate your parking. We cannot validate in any of the flat open lots in the area. Lake Avenue offers metered parking, and there is some free parking on the side streets, and up to 90 minutes free in the large city lots below Cordova.
What are your office hours? Can I walk in or do I need to schedule an appointment?
We are staffed from 9 a.m. to 5 p.m., Monday through Friday. It is best to call in advance to be sure a travel advisor is available and to make an appointment as most of our travel advisors work by appointment. If you don't currently work with one of our travel advisors, calling in advance will help us match you up with someone who is the best suited to handle your specific travel request.
Why should I work with you as my travel agent?
As professional Travel Advisors, we consistently add value and help you get the most for your vacation days and your vacation investment. TravelStore can often provide you options that you'll never find yourself online: we have special business and first-class airfares, best-in-class amenities and rate programs in five-star hotels worldwide, and the connections and relationships to make your special requests happen. We help you optimize your budget and minimize your hassles.
Are you a call center?
Absolutely not. All our professional Travel Advisors, who are listed above, work in our Pasadena TravelStore office. Each has a direct phone line, secure voicemail, fax, and e-mail, and you will have a direct connection and access to your TravelStore advisor who works on your trip with you before, during, and after as needed.
Does TravelStore offer emergency support during the vacation?
We offer 24/7 emergency assistance on airline reservations where we booked and issued the tickets; for our cruise, tour, or other types of reservations, we provide the contact numbers and instructions for what to do should you need changes outside of our work hours. Each trip is different, and we strive to always provide you with the contact information you need while traveling as well as urge you to use a quality travel insurance policy, many of which also offer 24/7 emergency assistance. If you use our Pocket Travel app
, you also have a means to message your Travel Advisor should you need to during your trip.
Do you belong to a local community group?
Yes, our Pasadena TravelStore is a member of the Pasadena Chamber. In addition, TravelStore is also a respected Premium member of ASTA (American Association of Travel Advisors), CLIA (Cruise LIne International Association), SoCal ASTA, and Signature Travel Network.
Where can I learn more about how you work?