activities & services

Crystal Cruises : Crystal Serenity®

Tipping Policy

With Crystal

Public Rooms

Bar(s)/Lounge(s)

Casino

Internet Caf

Library

Movie Theater

Nightclub

Show Lounge

Stateroom Amenities

Bath Amenities/Toiletries

Bath Robes

Binoculars

Butler Service

Complimentary Bottled Water (and/or Other Beverages)

DVD Player

Direct Dial Phone

Exclusive Amenities

Hair Dryer

In-Stateroom Movies

Luxury Bedding

Minibar and/or Refrigerator

Nightly Turndown Service

Private Safe

Showers and/or Bath Tubs

Sitting Area

Slippers

Spacious Closet(s)

Suites

Television / Radio

Dining

24-hour Room Service

Afternoon Tea

Al Fresco Dining

All Beverages Included In Cruise Fare

Alternative Specialty Restaurant(s)

Caf

Casual Dining Venue(s)

Dining Style: Black Tie Optional and Casual Evenings

Dining Style: Flexible Dining Options

Dining Style: Open Seating

Formal Restaurant(s)

Ice Cream Bar

Traditional Assigned Seating

Entertainment

Classes and Workshops

Cocktail Hour

Dancing

Educational/Enrichment Programs

Evening Entertainment

Guest Lecturers

Karaoke

Live Music

Wine Tasting Seminars

Other Facilities

Beauty Salon

Boutique(s) (duty-free)

Business Services

Conference and meeting facilities are available on board. Select administrative services are available upon request for a nominal charge. For guests' convenience, 24-hour Wi-Fi access is also available throughout the ship, reception permitting.

Communications

Concierge Desk

Dry Cleaning/Laundry

Elevators

Infirmary / Medical Center

A trained physician and medical staff are on call 24 hours a day. The professional services of this staff, as well as certain medications, are available on board at reasonable costs. Guests requiring ongoing medication, or having specific dietary needs, are advised to bring an ample supply of medication or dietary supplements with them in their carry-on luggage.

Safe Deposit Boxes

Self-Service Laundromat

Sports, Health & Fitness

Aerobics and/or Cardio Instruction

Cardio Equipment

Fitness Center

Free Weights

Full Service Spa

Golf Cages and/or Golf Simulator

Indoor Swimming Pool

Jogging Track

Mini-Golf

Outdoor Swimming Pool(s)

Paddle Tennis

Personal Training

Ping Pong

Putting Greens

Sauna

Shuffleboard

Steam Room

Weight Machines

Weight Training

Whirlpool(s)

Yoga and/or Pilates Instruction

Children and Teens

Babysitters Available

On all sailings and depending on demand, in-stateroom babysitting services for children 1 year and older are available on a first-come-first-served basis. Fees apply. Arrangements can be made through the Concierge located at the Reception Desk.

Dedicated Children's Center

Dedicated Teen Center

Seasonal Children's Program

Crystal ships feature a fully supervised Junior Activities program for kids between the ages of 3 and 17 on Holiday voyages and nearly all summer sailings, each with dedicated play areas for both young kids and teens. Children are supervised during their activities with the Junior Activities Directors, and children with parents

Youth Counselor Staff

Shipboard Policies

Special Dietary Needs - Advance Notice Required:
Guest requiring a special diet, including any food allergies, or needing specific food items during their cruise, should submit a written dietary request to the Onboard Guest Services Department, either by fax at (310)785-3975 or via email to onboardgstsvcs@crystalcruises.com, at least 90 days (3 months) prior to sailing. Guests must confirm arrangements with the Food and Beverage staff on the day of embarkation. There may be a charge for some special requests, as well as any applicable shipping fees.

A wide choice of pre-packaged kosher-certified meals, including meats, seafood, and poultry, as well as white and red kosher wines, is available on a limited basis, on every itinerary. All chefs, kitchen, and dining staff have been trained in kosher food preparation, handling, and servicing. Only kosher pots, pans, and utensils are used, and plates, silverware, and glassware are washed separately. Due to limited provisioning resources, the number of guests per cruise who may partake in a kosher-style program is restricted to 20. Guests whose diet requires, or who wish to dine kosher-style, must provide Crystal Cruises with advance notice at the time of the initial reservation, and no less than 90 days prior to sailing. Crystal will do all they can to ensure guests' needs are met. Due to limited availability, kosher-style dining is subject to confirmation from Crystal Cruises.
Wheelchair Access & Special Needs:
Guests with any disability, including those primarily confined to wheelchairs or scooters, are medically oxygen dependent, are hearing impaired or use service animals, must notify Crystal Cruises at the time of booking as they may be required to submit forms for Release and Indemnity directly to Onboard Guest Services, by fax to 310-785-3975 or via email at onboardgstsvcs@crystalcruises.com, prior to sailing.

For complete details and guidelines, guests who have special requirements, physical challenges or need oxygen should refer to the Onboard Accessibility Guide. If a guest would like a hard copy of the Onboard Accessibility Guide, they may request it through the Onboard Guest Services department.

Guests must bring their own wheelchair or electric scooter that does not exceed 22" wide. Please note: Crystal Cruises reserves the right to limit the number of electric scooters on board.

Crystal's ships were designed to be accessible for the physically challenged, with ramp access to most decks and public areas. Ships
Smoking Policy:
Crystal Cruises kindly asks all guests to observe the non-smoking areas on board which have been created for the comfort and enjoyment of everyone.

Indoor smoking is permitted only in the Connoisseur Club smoking lounge. Smoking is prohibited in all other indoor areas of the ship including all other public rooms, lounges, corridors and restaurants, as well as all staterooms, suites and verandahs. Please note, if smoke is detected in a stateroom or suite, a cleaning fee of $250 per incident will be billed to your account.

Outdoor smoking is allowed in a limited number of designated spaces as follows:

Cigarette Smoking (including electronic cigarettes):
- Decks 11, 10, 9, and 8 Aft
- Seahorse pool area, port side only
- Promenade Deck
Cigar and Pipe Smoking:
- Decks 11, 10, 9, and 8 Aft
Internet Access:
Complimentary internet and Wi-Fi access is available on board throughout the ship. Crystal Cruises encourages you to bring your own device/s with you to use during your voyage. Once on board, please connect to Crystal's complimentary Wi-Fi. Certain applications (apps) available on personal phones and other devices are satellite dependent and thus subject to interrupted availability.
Pregnancy Policy:
Crystal Cruises is unable to accommodate women past their 24th week of pregnancy.
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Crystal Cruises : Crystal Serenity&reg;

Crystal Cruises : Crystal Serenity®